Customers who want to complain just want to be heard. They want someone to listen to their gripe and acknowledge that their feedback matters.
Negative reviews can have a destructive effect on your companies online and offline reputation.
Our Online Reputation Management (ORM) services can make large improvements to your sales online and offline.
Customers who are happy with their experience generally just go about their business without ever thinking about leaving a review. Why? As consumers we EXPECT to be made happy, and it's only when it doesn't go smoothly that we feel compelled to be vocal about it. There's a general rule of thumb that 1% of customers make 99% of the noise when it comes to reviews.
- Asking your customers to leave feedback assures them that you are taking steps to ensure quality service.
- 55% of Internet users look at other people's reviews.
- 82% of Internet users trust customer reviews over expert reviews
- 50% of ALL internet users over the age of 18 have left a review online
- Customers are willing to pay more for companies who have excellent reviews
- 78% of Internet users believe reviews are the most credible form of advertising
How can I fix my bad online reputation?
As a service based company, we understand the very harmful effects of negative reviews. Our Online Reputation Management packages offer solutions to bury, hide, or in some cases even remove negative reviews. Along with masking the negative reviews, our packages include a custom branded card for you to pass out to your customers encouraging them to make a review on your personal review site (Ex. maryrestaurantreview.com) A customer who had a good experience is presented with multiple options to write a review online. Customers who have a bad experience are given a voice, presented with a form that sends you their complaint, allowing you to take action and fix the issue.
Keeping your reputation respectable.
By keeping your online reputation managed and up to date, you can relax knowing that all your advertising expenses are going to good use. Bad reviews instantly turn off a large percentage of customers, but a surplus of excellent reviews can generate more revenue than ever before.
Think our Reputation Management services could benefit your business? Please contact us with any questions and inquiries.
